We
are pleased to announce the following success stories in our
recent Deloitte RMIS/Lab engagements:
Eastern
Seaboard Power & Light Company
A
regional power company headquartered on the eastern seaboard
needed a better way to process several types of unique claims,
manage a myriad of insurance reports and deal with complex insurance
renewals. They had some general ideas of what they wanted, but
no inventory of needs, or strong solutions for their people.
The Deloitte RMIS/Lab was engaged to do a
Risk Management Information System (RMIS) needs analysis and
system selection. Through a process of interviews and analysis,
our Risk & Insurance Technology Consultants helped create
a short list of candidates. Additionally, Deloitte
RMIS/Lab hosted a Lab Session to thoroughly examine the
systems and evaluate their potential solutions with hands-on
testing. With the professional assistance of the Deloitte
RMIS/Lab, the client has successfully chosen a
viable system for implementation.
Malpractice
Insurance Carrier
A
medical malpractice insurance carrier mutualized in a northeastern
state needed a more effective way to operate their medical malpractice-underwriting
department. Deloitte RMIS/Lab was engaged
to perform an underwriting process review. Included in this
underwriting process review was a technical evaluation of a
planned upgrade to a new underwriting system. Our Risk &
Insurance Technology Consultants presented several recommendations
for improving insurance underwriting system implementation,
user training and solutions for project management. The carrier
can now more effectively manage the underwriting department
and implement the new underwriting system with new direction
and confidence.
International
Car Rental Company
This
global car rental company has a homegrown system to process
automobile rental claims. They were looking for a way to improve
their claims adjudication process and enable their people to
be more effective in delivering superior customer service. Deloitte
RMIS/Lab was recently engaged to find that
better way with a superior system to process automobile claims.
Deloitte RMIS/Lab helped this client
select and implement the best possible system for their needs.
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